First Impressions at the Speed of Thought
Clothing retailer, Markham fascinates me. It went on this massive branding exercise. After all was said and done, it changed its name from Markhams to Markham. Dropping the S must have been a huge creative stretch. And, a year or so down the line, the old logo �Markhams� still crops up. Well in Klerksdorp and Shelly Beach at least. Markham is not the only one that doesn�t look after its brand. Check out the Supreme Court, next time you watch the news � there are at least four letters missing from this high institution. I walked past my local fire station (Sandton) the other day � there was grass growing through cracks in the pavement and litter lying in the entrance.
In Blink, Malcolm Gladwell says that we form an impression of something and make a decision about it in two seconds. And I thought we had two minutes to make a good or bad first impression. It seems that when it comes to managing perceptions it is important for companies to �sweat the small stuff�. That is why I believe we have to be so protective on our brands. People buy from us because they feel safe. If they see that we cannot even get the small things right, it raises doubt in their minds about our ability to do the big things right � like doing a good job for them. Next time you send a proposal to a prospect, double check the spelling � getting it wrong could mean the difference between winning a contract or losing a contract.
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